Terms and Conditions

These terms and conditions apply to the use of the platform operated by:

Event IT ApS
Sindalsvej 7
8240 Risskov
CVR: 34046875
info@event.it
+45 4422 8888

The conditions apply to:

• organisers using the system to manage events, registrations and ticket sales
• attendees or ticket buyers making a purchase via the system

Event IT provides an online ticketing, registration and payment system for organisers.

Event IT acts solely as a technical platform and intermediary between the organiser and the attendee/ticket buyer. Event IT is not a party to the agreement between the organiser and the attendee.

Any agreement regarding event participation or ticket purchases is formed directly between the attendee and the organiser. The organiser bears sole responsibility for the nature and quality of the event, its execution, and the processing of any refunds.

Event IT is not the organiser of any events and bears no responsibility for their execution.

2.1 Payment

Payment via the platform can be made using the payment methods offered by the organiser, typically credit/debit cards and MobilePay.

All communication between the user and the payment system takes place via an encrypted connection. Card details are processed directly by the payment provider, and Event IT has no access to this information.

Payment is charged when the purchase is completed.

2.2 Delivery

Tickets and receipts are delivered electronically to the e-mail address provided at the time of purchase.

Tickets can also be downloaded directly after payment has been completed.

It is the attendee’s responsibility to save or print their ticket.

Event IT does not replace lost tickets.

2.3 Refunds and cancellation

In the event of an event cancellation, the organiser is responsible for refunding tickets.

Event IT does not refund ticket fees, registration fees or payment fees.

All enquiries regarding the event, including changes, cancellation or complaints, must be directed to the organiser.

2.4 Right of withdrawal

Under the Danish Consumer Contracts Act, there is normally no right of withdrawal for the purchase of tickets to events.

Any fees are non-refundable.

2.5 Memberships and automatic renewal

When purchasing a membership, the organiser may offer automatic renewal.

If automatic renewal is selected, the member will receive an e-mail before the renewal takes place.

A receipt will be issued upon successful payment.

Automatic renewal can be cancelled at any time via the link in the receipt e-mail or via the e-mail sent prior to renewal.

Cancellation will only take effect from the next renewal date.

3.1 Access to the system

Organisers are given access to an organiser profile from which events, attendees and tickets can be created and managed.

The number of administrators and features depends on the chosen subscription.

3.2 Subscription

Use of the system may be subject to a subscription.

Subscriptions are automatically renewed at the end of the subscription period unless the agreement is terminated.

Unless otherwise agreed, the notice period is the current month plus 3 months.

A free trial period may be offered upon initial registration.

3.3 Payment and fees

All prices are stated in Danish kroner (DKK) and exclude VAT.

The organiser pays any subscription fees, as well as fees for ticket sales and payment transactions in accordance with the standard price list applicable at any given time.

Fees can either be paid by the organiser or added to the attendee’s cost.

3.4 Payout of ticket revenue

Revenue from ticket sales is paid out to the organiser, minus applicable fees.

Payout normally takes place three banking days after the end of the event.

Event IT may withhold up to 10% of gross revenue to cover fees, refunds or other claims.

3.5 Cancellation and refunding

In the event of an event cancellation, the organiser is responsible for refunding attendees’ payments.

Event IT can provide technical assistance with refunds, but any payment fees are to be borne by the organiser.

3.6 Organiser’s responsibility and legality

The organiser is responsible for ensuring that the event and all related activities comply with applicable legislation.

This includes, but is not limited to, rules regarding permits, safety, alcohol service, copyright, marketing and other relevant regulatory requirements.

Event IT assumes no responsibility for the legality or execution of the event.

3.7 Use of the system

The organiser may not use the system for activities that are illegal or contrary to applicable legislation.

Event IT reserves the right to reject or remove events deemed to be in breach of these terms.

The organiser is responsible for the accuracy and legality of all information published via the system.

Event IT provides support to organisers via e-mail and telephone.

The organiser is responsible for communication with attendees unless otherwise agreed.

5.1 Event IT’s role and liability

Event IT provides a technical platform for organisers and attendees and is not liable for:

• cancellation of events
• the organiser’s bankruptcy or suspension of payments
• the quality or execution of events
• losses due to copied, lost or resold tickets

5.2 Third-party suppliers

The platform uses third-party suppliers for, among other things, hosting, payment solutions and communication.

Event IT is not liable for losses or errors caused by issues with these suppliers or other technical failures beyond Event IT’s control.

5.3 Operations and uptime

Event IT strives to ensure stable operation of the platform and aims for an uptime of at least 99% on an annual basis, excluding scheduled maintenance and circumstances beyond Event IT’s control.

6.1 Roles and responsibilities

Event IT processes personal data in connection with the use of the system.

The organiser is the data controller for information regarding attendees, while Event IT acts as a data processor.

6.2 Processing of personal data

Personal data is processed in accordance with applicable data protection legislation.

Event IT’s total liability towards organisers and attendees can under no circumstances exceed the amount the organiser has paid to Event IT over the past 12 months.

Event IT is under no circumstances liable for indirect losses, including operating losses, loss of profit, loss of data, or loss of goodwill.

Event IT cannot be held liable for failure to fulfil its obligations if this is due to circumstances beyond Event IT’s reasonable control.

This includes, but is not limited to, natural disasters, war or terrorism, strikes or lockouts, power outages, failures with internet or hosting providers, or government intervention.

If a force majeure situation lasts for more than 60 days, either party may terminate the agreement without further obligations.

Event IT reserves the right to suspend or close an organiser account without notice if the system is used in violation of applicable legislation or these terms and conditions.

In such instances, Event IT may withhold payouts until the matter is resolved.

All rights to the system, including software, design, functionality and content on event.it, belong to Event IT ApS or Event IT’s partners.

Organisers and users obtain only a limited right to use the system in accordance with these terms and conditions.

Event IT is entitled to assign its rights and obligations under these terms and conditions to an affiliated company or in connection with a sale of the business or the platform.

The organiser may not assign the agreement without Event IT’s written consent.

If an attendee disputes a payment via their bank or payment provider, the organiser is responsible for the payment in question.

Event IT is entitled to deduct the amount from the organiser’s balance or invoice the organiser for the amount.

13.1 Monitoring of activity

Event IT reserves the right to monitor transactions and activity on the platform in order to prevent fraud, misuse and money laundering.

13.2 Measures in case of suspicion

In case of suspected illegal activity, Event IT may suspend an account or withhold payouts.

14.1 Amendment of terms and conditions

Event IT reserves the right to amend these terms and conditions.

In the event of significant changes, users are normally given 30 days’ notice.

14.2 Reservation for errors

Event IT is not liable for errors in prices, descriptions, and features.

These terms and conditions are subject to Danish law.

Disputes between Event IT and organisers shall be settled by the District Court in Aarhus (Retten i Aarhus) as the court of first instance.

For attendees or consumers, disputes may also be brought before relevant complaints bodies in accordance with applicable consumer protection rules.

If one or more provisions of these terms and conditions are wholly or partially declared invalid or unenforceable, this does not affect the validity of the remaining provisions.

The remaining provisions will thus remain in effect to the fullest extent permitted by law.